In caso di multa, in quanto proprietari del veicolo riceviamo una notifica da parte delle autorità competenti con l’obiettivo di identificare il guidatore del veicolo. Quando possibile, la responsabilità della multa viene trasferita al conducente e le autorità competenti riemettono la multa a nome del conducente. Per questo processo, addebitiamo delle spese di gestione per coprire i nostri costi. Una volta che la responsabilità è stata trasferita correttamente, le autorità competenti contatteranno il guidatore e invieranno la multa via posta. Le scadenze per il pagamento della multa verranno aggiornate, cosicché il tempo necessario al trasferimento di responsabilità non abbia conseguenze per il conducente. In alcuni casi, non è possibile trasferire la responsabilità e la sanzione viene pagata direttamente da noi in tua vece. In questi casi, cercheremo di pagare la cifra più bassa possibile per la multa e addebiteremo direttamente il costo della stessa al cliente.
Per contestare una multa, le autorità devono essere contattate direttamente. Maggiori informazioni su questo processo e i contatti dell’autorità saranno disponibili sulla multa da te ricevuta.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

You are charged a fee for each day (24 hours) you rent a vehicle. Whether you rent for only two hours or for 24 hours, you will still be charged for the entire day.

Early return: If you return the vehicle the car and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in a higher rental charge. There is no refund for unused days.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

In the event that it is extremely necessary to return the vehicle early you can safely do so. Please note that should you return the car early and have prepaid for the rental, we will not be able to refund the days that are left over. In addition, it is possible that the cost of the rental may increase because some discounts, related to the duration of the rental, originally applied may no longer be valid.

Please see our terms and conditions for more information.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

We fully understand that you may be running late, which is why we try to be as flexible as possible. If you are running late or would like to extend your rental, please contact us as soon as possible and we will do our best to come to you. Should you return the vehicle late, without first notifying us or extending your rental, you may have to pay a late fee.

If the car is delivered more than 29 minutes later than the end of the contract your rental will be extended and you will be charged an extra day at the rental office's rate plus a late fee for each day, or part of the day, until the car is returned.

How is this penalty applied?

Se non hai portato il veicolo all’ufficio nel giorno stabilito, ti verrà applicata questa commissione.
Se, dopo 24 ore l’auto non è ancora stata consegnata una seconda commissione verrà applicata
e continuerà a venire applicata ogni 24 ore fino a quando l’auto non viene riconsegnata all’ufficio di noleggio.

Quanto costa la penalità?
Il prezzo varia da paese a paese, i prezzi elencati qua sotto includono le tasse:

15 £
20,00 CHF
150,00 (DKR, NKR o SKR)
Tra €15 e €18.60 (In base al paese)
O una cifra equivalente in base alla valuta del Paese.
 

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

Offriamo ai nostri clienti diversi metodi di pagamento. Puoi pagare online al momento della prenotazione o al momento del ritiro e ti addebiteremo il costo totale del noleggio solo al termine dello stesso. La scelta è tua. Accettiamo: carte American Express (esclusi Travellers Cheque American Express), Diners, Discover, carte di credito e debito Visa, carte di credito e debito MasterCard e Avis Charge Card. Ci sono però alcune eccezioni. Ci sono però alcune eccezioni:
Le carte di debito non sono accettate in Islanda e Canada.
Inoltre non accettiamo carte Visa Electron, carte Maestro, carte Cirrus, carte JCB e TUTTE LE CARTE PREPAGATE.
Le carte Maestro emesse in Germania sono accettate solo in Germania.
Se prenoti online con una carta PREPAGATA devi mostrarla al banco insieme ad un’altra carta di pagamento tra quelle accettate.

Per alcuni veicoli è necessario mostrare due carte di pagamento. Se hai prenotato online o via telefono, queste informazioni verranno riportate sulla conferma di prenotazione.
Ti preghiamo di ricordare che il nome sulla carta deve essere lo stesso della patente di guida del conducente principale e deve contenere sia il nome che il cognome per essere accettata Se sei socio Avis Preferred il tuo metodo di pagamento preferito è stato salvato e verrà usato automaticamente ogni volta che noleggi. Se dovessi avere ulteriori domande non esitare a contattarci via mail o telefono utilizzando i bottoni sottostanti. Controlla le informazioni sul tuo profilo Avis Preferred accedendo alla tua pagina usa il bottone Avis Preferred nella parte superiore di questa pagina.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

At the beginning of the rental we will ask your bank to block an amount of money. This is a temporary freeze of available funds. We will not debit or withdraw any amount from your account. Usually this freeze appears as a pending transaction that reduces available funds.

We offer theft protection to our customers so that we can assist them if the car is stolen. In case of theft, the amount the customer will have to pay will depend on the type of vehicle and the rental office. We offer many packages that allow customers to protect themselves in these situations, and reduce their financial liability. In any case, we ask you to be careful as you will not be covered in case you have to park your car with the keys inserted. Both your reservation and your rental agreement will clearly show your economic liability in the event of damage or theft, and our agents will be more than happy to discuss with you our options for reducing economic liability.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

In case you would like to extend your current rental we will do what we can to help you. Please contact the rental station as soon as possible using the phone number on the rental agreement. Please note that extra days will be charged at rates set by the rental station and your pre-authorization will be modified to include any additional charges.

Faremo del nostro meglio per estendere il tuo noleggio via telefono, sfortunatamente a volte è necessario recarsi all’ufficio di noleggio e estenderlo personalmente.
Nel caso in cui fossi un cliente Avis Preferred, potrai utilizzare la Avis App per prolungare il noleggio.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

We offer a wide variety of coverage options to ensure you have peace of mind when you rent with us.

For added peace of mind and a discounted price, check out our Avis Inclusive offer.

For detailed information click on the product you are interested in:

• Super Reduction of Economic Responsibility for Damage (SCDW)
• Personal accident insurance (PAI)
• Crystal Coverage
• Comprehensive Roadside Assistance (RSN)
• Super Reduction of Financial Responsibility in the Event of Theft (STP)

If you have already rented and have further questions about this product or how your bill was calculated, you can find more information here.

Don't forget to check our terms and conditions when you book, which include everything you need to know before you start your trip.

Are you planning a trip? Start your trip.

Have you already made a reservation? Check your reservation.

A When you complete the rental and return the vehicle, we will charge your card and pre-authorization will be issued by the card issuer. Depending on the card issuer, it may take up to 28 days for this to be reflected in your account balance. Because the hold for pre-authorization is not a charge, the release of funds may not be reflected on your card statement. It is important to remember that even though the hold is not an actual debit, it temporarily reduces the available balance on your payment card until it is released. If you have further questions, please use the button below to submit a ticket to our customer service team and you will receive an email with details of your pending authorization.